Customer ServiceThank you for taking the time to visit our site and learn about our products and services. As we enter our our 17th year in business we look forward to continuing our tradition of providing high quality products along with exceptional service. Over the years we have delivered thousands of hand printed and hand polished personalized candles and favors on-time for Weddings, Holidays, Birthdays etc.
Our candles are personalized one-at-a-time using the century’s old process of screen printing. This is a tedious process requiring skill and patience. The results are extraordinary. Your candle and the personalization will last a lifetime. Be weary of candles personalized with a stick on label. These are cheap imitations. The label will dry, peal and fall off.
If you need something very quickly, please call us with your concerns and we will do everything in our power to accommodate your request. Again thank you for visiting our site. Hopefully you will find what you seek.
We can be contacted via the information below:
Aria Candles is a division of:
We accept Visa, MasterCard, American Express and Discover.
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account. If you would like to pay for an order using PayPal, simply choose "Checkout with PayPal" during checkout and our system will walk you through the process.
Most Items will ship within 5 business days depending on availablity. Weekends and holidays are excluded. To view estimated time in transit please click here. If you have a question regarding delivery, please call us at 1-877-319-9849.
We offer a variety of shipping methods which can be chosen at checkout. Orders to Alaska and Hawaii must be shipped via UPS 2nd Day or Next Day air service:
Within the contiguous United States
Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as Aria Candles cannot be responsible for the use of the merchandise.
Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. Aria Candles will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Aria Candles will pay to ship authorized replacements via UPS ground service only. Please place your candle order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.
If you need to exchange an item due to defects or damages please follow the instructions below:
How to Find Items
There are several ways to find what you want:
How to Buy
This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.
You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on the Show Order button.
We take great pride in our service and will ship your order
within 5 business days or less!
If you have any questions or would like to speak with someone,
please call us at 1-877-319-9849 M-F 8:00 A.M. to 5:00 P.M. CST.