Customer Service

Thank you for taking the time to visit our site and learn about our products and services. As we enter our our 17th year in business we look forward to continuing our tradition of providing high quality products along with exceptional service. Over the years we have delivered thousands of hand printed and hand polished personalized candles and favors on-time for Weddings, Holidays, Birthdays etc.


Our candles are personalized one-at-a-time using the century’s old process of screen printing. This is a tedious process requiring skill and patience. The results are extraordinary. Your candle and the personalization will last a lifetime. Be weary of candles personalized with a stick on label. These are cheap imitations. The label will dry, peal and fall off.



If you need something very quickly, please call us with your concerns and we will do everything in our power to accommodate your request. Again thank you for visiting our site. Hopefully you will find what you seek.



We can be contacted via the information below:
Aria Candles is a division of:
JDS Marketing and Sales
Box 241
730 Tower Drive
Medina, MN 55340
Phone: 1-877-319-9849
Fax: 1-800-982-5720

email: ariasupport@ariacandles.com


Credit Cards
We accept Visa, MasterCard, American Express and Discover.

[Visa]  [Mastercard]  [American Express]  [Discover]


PayPal
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account. If you would like to pay for an order using PayPal, simply choose "Checkout with PayPal" during checkout and our system will walk you through the process.

[PayPal]


Most Items will ship within 5 business days depending on availablity. Weekends and holidays are excluded. To view estimated time in transit please click here. If you have a question regarding delivery, please call us at 1-877-319-9849.

We offer a variety of shipping methods which can be chosen at checkout. Orders to Alaska and Hawaii must be shipped via UPS 2nd Day or Next Day air service:

Within the contiguous United States
  1. Standard ground Shipping Service - Delivery in 10 Business Days.
    • $3.99

  2. Fast Service - Guaranteed order delivery in 7-8 business days.
    • $15.00

  3. Super Fast Service - Guaranteed order delivery in 5 business days.
    • $30.00

  4. Alaska and Hawaii - Please allow 4-5 days for order processing and 2 days for shipping transit time.
    • $30.00


    International:
    1. International Orders
        **CANADIAN CUSTOMERS** Although we are not processing order for International locations, we will ship to Canada. At this time we will ship all Canadian orders via UPS Standard and cannot be responsible for: Additional shipping time due to customs or tariff fees associated with purchases. We reserve the right to contact you regarding shipping charges as ship charges do not calculate on this site. We promise to do our best to contact you regarding ship charges within 24 business hours of receiving your order via email. We cannot ship orders to any other international destinations.



    Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as Aria Candles cannot be responsible for the use of the merchandise.

    Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. Aria Candles will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Aria Candles will pay to ship authorized replacements via UPS ground service only. Please place your candle order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.

    If you need to exchange an item due to defects or damages please follow the instructions below:

    1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
    2. Call 1-877-319-9849 and ask to speak to the returns department
    3. Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
    4. Be sure the item you are returning for inspection is packaged properly, as Aria Candles is not responsible for further damages due to improper return packaging.
    5. You are encouraged to ship your return via a track-able source, as Aria Candles cannot be responsible to merchandise lost in transit.
    Aria Candles prides itself is excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. All personalization is done as shown; we do not do font changes.



    We respect your privacy and Aria Candles will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.




    How to Find Items

    There are several ways to find what you want:

    1. Each page has direct links to different categories of merchandise, and sometimes to individual items.
    2. Aria Candle Company is searchable.
      • On the top of each page, enter the word or words you are searching for in the search box
    3. Reference our complete Product Index.

    How to Buy

    Buying from Aria Candle Company is easy and secure. You don't have to fill out a registration form or download software to shop. And when you place an order, you can feel confident that your credit card information is protected by Yahoo!'s secure server. For information regarding how Aria Candle Company uses your information, please see our Privacy Policy.

    For every item, there will be an button.

    This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.

    You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on the Show Order button.






    We take great pride in our service and will ship your order
    within 5 business days or less!

    If you have any questions or would like to speak with someone,
    please call us at 1-877-319-9849 M-F 8:00 A.M. to 5:00 P.M. CST.